We back our boards with a 3-year warranty covering any material or manufacturing defects. That means if something goes wrong because we messed up, we’ll make it right.
✅ What’s Covered
Delamination
Layers separating for no good reason? That’s on us.
Core Collapse
If the inside of your board gives up without a fight — and you weren’t trying to ollie a stair set to flat — we’ll sort it.
Edge Separation Without Impact
If the edge starts peeling off and it wasn’t the result of a love tap with concrete, you’re covered.
Base Bonding Issues
Warping, bubbling, or separation caused by a sneaky resin or press fault — not rider error.
Misaligned inserts
Yes, this happened before, and no, it wont happen again.
❌ What’s Not Covered
Colour inaccuracy
We do not guarantee colour accuracy on custom prints, only perceptual integrity. So if your Pantone Coated 3000 looks like blue, then that is what it is.
Dye migration in dye sublimated bases.
Over time dye sublimated bases may become blurrier. This can be minimized with proper storage (store in room temperatures and not under the sun).
Impact Damage
Rail slams, rock hits, or tail snaps from Hail Marys don’t count. Unless it looked really cool and you have footage. In that case, see below.
Rider Abuse
This includes riding with bindings so loose they should be illegal, parking lot grinds, or baking your board in a hot car.
Cosmetic Wear & Tear
Scuffs, dings, or the fact your mate dragged it through gravel — no dice.
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🎥 Snap It Right
If you break a board doing something gnarly and have a great story and the footage is fire, get in touch anyway and we’ll sort something out. We respect style.
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🛠️ How to Claim:
Email us at shred@candleman.co.nz with:
Order info (name, date, order number if you remember)
Photos of the issue
A short explanation (or tall tale, if applicable)
If it qualifies, we’ll repair, replace, or work something out. We want you riding, not stressing.